By applying to enrol, you agree to the terms and conditions stated here. Please make sure you’ve read and understood them.

I hereby agree to abide by the rules and regulations of the Institute, including the refund and transfer policy. I agree to the Institute processing my personal data, or other data which the Institute may obtain from me or other people whilst I am a student, for purposes connected with my studies, my health and safety or for any other legitimate reasons.

Bishopsgate Institute is registered under the Data Protection Act (No. Z6850408).


Refunds and Transfers

You may request a refund or transfer up until 2 weeks before the beginning of your course. After this point refunds and transfers will only be granted at the discretion of the Institute. All refunds and transfers are subject to a 10% administration fee, with the exception of language students switching between levels.

Transfers are subject to availability and fee adjustments.

We are unable to offer refunds to students who for whatever reason cannot attend the whole course.

All refund and transfer requests must be received in writing. Please contact a member of our team by email enquiries@bishopsgate.org.uk or call 020 7392 9200.


Course and Class Cancellations

If enrolments fail to reach minimum numbers we may cancel or reschedule a course. Courses will normally be cancelled one day before the first class, except for language courses where the first class may take place before a decision is made. A full refund will be made or a transfer arranged.

If a tutor is unable to teach a class we will try to arrange a substitute. When this is not possible, we will reschedule classes to an alternative convenient time. Refunds are not available for students unable to attend the rescheduled class.

Should a class be cancelled for reasons beyond our control (e.g. flood, adverse weather conditions, security alert) we regret that no refunds will be given for the missed class.

Students should claim their refund within 30 days of the date on which the course was cancelled. After this time, their refund will be converted to credit automatically.