Ticket Conditions of Sale

All members of the audience must be in possession of a valid ticket. Please keep hold of your ticket until the end of the performance as you may need it for readmission. For some events (namely dance and music) a ticket will be exchanged for a wristband which will need to be worn for the duration of the event.

Ticket holders should be prepared to produce proof of eligibility for concessionary rate tickets if requested to do so. Find out more about our concessionary rates.

To limit disturbance to fellow audience members and speakers / performers, latecomers will be asked to wait until a suitable break in the performance. Occasionally late admittance may not be possible and therefore cannot be guaranteed.

The use of cameras, video or other recording equipment is strictly prohibited.

Ticket Refunds and Exchanges

All tickets are non-refundable, however tickets can be exchanged up to five working days before the event date. In some instances at the discretion of Bishopsgate Institute management, once all house tickets have been sold, a refund will be given provided we successfully re-sell your tickets. In all cases, the original tickets must be returned to the venue within the above time-frame.

Management reserves the right to:

Refuse admission to any person or request a ticket holder to leave the venue and take any appropriate action to enforce this right if it believes that their presence is likely to cause a nuisance, disturbance or threat to other visitors, the venue and its employees.

Reserve the right to make changes to the advertised programme due to unavoidable causes without being obliged to offer a refund or exchange.

Reserves the right to cancel or abandon the event for reason beyond its control without notice or without being liable to pay any person compensation for damages other than a refund to the value of the ticket.


Courses Terms & Conditions

By applying to enrol, you agree to the terms and conditions stated here. Please make sure you’ve read and understood them.

I hereby agree to abide by the rules and regulations of the Institute, including the refund and transfer policy. I agree to the Institute processing my personal data, or other data which the Institute may obtain from me or other people whilst I am a student, for purposes connected with my studies, my health and safety or for any other legitimate reasons.

Bishopsgate Institute is registered under the Data Protection Act (No. Z6850408).

Courses Refunds and Transfers

You may request a refund or transfer up until 2 weeks before the beginning of your course. After this point refunds and transfers will only be granted at the discretion of the Institute. All refunds and transfers are subject to a 10% administration fee, with the exception of language students switching between levels.

Transfers are subject to availability and fee adjustments.

We are unable to offer refunds to students who for whatever reason cannot attend the whole course.

All refund and transfer requests must be received in writing. Please contact a member of our team by email enquiries@bishopsgate.org.uk or call 020 7392 9200.

Course and Class Cancellations

If enrolments fail to reach minimum numbers we may cancel or reschedule a course. Courses will normally be cancelled one day before the first class, except for language courses where the first class may take place before a decision is made. A full refund will be made or a transfer arranged.

If a tutor is unable to teach a class we will try to arrange a substitute. When this is not possible, we will reschedule classes to an alternative convenient time. Refunds are not available for students unable to attend the rescheduled class.

Should a class be cancelled for reasons beyond our control (e.g. flood, adverse weather conditions, security alert) we regret that no refunds will be given for the missed class.

Students should claim their refund within 30 days of the date on which the course was cancelled. After this time, their refund will be converted to credit automatically.