Enrolling on our courses

You can enrol in person, online, or by phone. We advise you enrol early to avoid disappointment. We cannot allocate you a place until we have received your enrolment form and full payment.

If your course is fully subscribed, you can enrol on an alternative course or join the course waiting list. Please contact Box Office on 020 7392 9200 to be put on the list: we will let you know if a place becomes available.

Enrolment in Person

You can enrol at the box office during the Institute opening hours. We are in the heart of the City of London close to Liverpool Street station public transport. You can pay by:

  • Credit/debit cards (excluding Solo or American Express)
  • Cheques (made payable to Bishopsgate Institute)
  • Cash (in person only.

Concessionary Rates

We are pleased to offer reduced rates (25% discount) for the following groups:

  • Over 60s
  • Full-time students of UK institutions
  • Those in receipt of UK state benefits

For all other concessions, please enrol at the box office with the necessary documents.

Evidence of eligibility for concessionary rates must:

  • Be shown at the beginning of a course or event
  • Be dated within the last 12 months
  • Show your name as a claimant (or dependant)
  • Cover the start date of the course.


Students and over 60s booking online are required to present ID at the beginning of the course or event.


Bursaries - Funded Places on Courses

We provide a number of funded bursaries to people who find it hard to pay the full or concessionary rates. Please note bursary funding is not available for courses that are run in partnership with other organisations, and places on the course of your choice will be subject to availability.

To apply for a bursary place you will need to fill in and return a short application form with your enrolment form. These can be downloaded below or collected in person from the box office. The application and supporting documents should be returned to us at least two weeks before your course is due to begin either via email, post or by hand to the Box Office.

We will need to see your over 60s, student or benefit documentation, as described above.


Compliments, comments and complaints procedures

We strive to provide you with a useful, interesting and enjoyable course, delivered by a suitably qualified tutor in a welcoming environment. If you feel that we have not fulfilled your expectations or that we have compromised our policies, please contact us.

We are keen to make improvements to future courses and would welcome and appreciate your input. At the end of each term you will have the opportunity to complete a Course Evaluation form. These forms remain anonymous and will be reviewed by the Learning team.

Equal opportunities policy

We are committed to equal opportunities, we believe that all people should receive fair treatment and we oppose all forms of discrimination. If you have any complaint regarding discriminatory behaviour, please contact us.


Access

Bishopsgate Institute is committed to making its courses accessible and will make adjustments to meet the needs of individuals where possible. The library, Upper Hall, Great Hall and lower ground floor rooms are accessible for those with mobility difficulties. We regret that we are unable to offer full access to the Brushfield Wing or Boardroom Suite. Please call the Learning team on 020 7392 9200 or email enquiries@bishopsgate.org.uk if we can assist you in any way or to discuss any access requirements you may have. We may be able to relocate courses.

Health and safety

We take all matters of health and safety seriously. Every effort is made to make sure that all facilities and activities are safe. We will provide information about emergency procedures at the beginning of your first class.

Bishopsgate Institute is a safe space and we are committed to ensuring all students, staff, tutors and visitors are not harassed, harmed or abused. Any persons found to be abusing, injuring or harassing others will be asked to leave and not return. We will report the matter to City of London Police. If they have been enrolled on a course, their fees will not be refunded. If you have any concerns, including if you think you have been harmed or abused by another student, tutor or member of staff, please inform your tutor or a member of the Learning team.

Changing facilities

Changing rooms are located on the lower ground floor and include shower facilities and lockers. To ensure safety and security, you will need a code to enter the changing rooms. Please obtain this from the Box Office.