Visitor Experience Team Lead
Job Description
Bishopsgate Institute is looking for a Visitor Experience Team Lead.
This role is focused on ensuring a warm welcome and excellent visitor experience at Bishopsgate Institute, through the coordination of box office systems, communications with audiences, and management of the Visitor Experience Assistants (“VEAs”).
The Visitor Experience Team Lead oversees our customer service processes, plans staffing and manages the rota process, manages the upload process of programme events to Spektrix and the website, undertakes reporting, and plays a key role in developing and championing the approach to visitor experience at the Institute. Ensuring the delivery of a consistently excellent visitor experience to our customers, audiences, students and staff through the careful supervision of box office, enquiries and visitor services.
This includes modelling excellent behaviours and managing others to maintain a highly professional, inclusive welcome and proactive approach to customer service, raising awareness of our offering and increasing sales of our programme.
This position is full-time: 35 hours over 7 days - the role requires you to be available to work any day or evening required by the business over the 7 day period.
Application deadline: Monday 12 January 2026 – 10am
Interview date: 27 January 2026
Successful applicants will demonstrate a keen understanding of Bishopsgate Institute’s unique offer, and a passion for the work we do here.
We only accept direct applications, and we do not accept CVs. Please no agencies.
To apply, please download, complete and return your application form:
We value and celebrate diversity, and we welcome applications from under-represented communities in our sector, including Black, Asian, and Minority Ethnic communities, LGBTQ+, non-binary, neurodiverse and disabled candidates. We want to make sure we represent the society in which we work but recognise that the cultural sector still has much work to do in this area.
If you have any questions on our hiring process or inclusivity policies, please contact us via HRAdmin@bishopsgate.org.uk
