The Bishopsgate Institute is looking for an Operations & Infrastructure Manager on a fixed term maternity cover – expected to be up to 31 May 2027. If the substantive post holder gives us notice to return to work earlier, we will provide no less than 8 weeks' notice of the termination of this contract.

The Operations Manager is due to go on maternity leave from the end of May 2026, and we are recruiting a maternity cover Operations & Infrastructure Manager to cover their work while overseeing a move towards outsourced facilities management for Bishopsgate Institute.

Experience in a very similar role will be essential, and we need the maternity cover person to be ready to step in from day 1 as we are a very small team in a very busy organisation. 

The word “maturity” is often misused to mean “old”, but we see it as the ability to consistently exhibit emotional intelligence, accountability, and strategic thinking rather than just technical skill. It involves managing stress effectively, adapting to challenges with resilience, fostering positive, collaborative relationships, and maintaining high ethical standards for both personal and organisational success. 

Role overview

The Operations & Infrastructure Manager is the overall lead on operations, infrastructure, business compliance, venue / office management, visitor experience including box office, safety and security, access and inclusion, and technical production for events.

Day-to-day delegated responsibility falls to the Deputy Operations Manager and the Infrastructure & Facilities Manager, both of whom report directly to the Operations Manager. The Operations Manager collaborates closely with the Venue Hire & Event Planning Manager, and with the Special Collections & Archives Manager.

The Operations & Infrastructure Manager is a key holder and may be required to unlock or lock the building, attending site if contacted by our Key Holders if the alarms are activated out of hours.

The role is based at Bishopsgate Institute’s building and, although we consider flexible working requests, this role is expected to be performed fully on site. Given the nature of the events calendar, some flexibility will be needed in terms of when the hours are worked across the week.

The post will be required to work when the business need dictates, as confirmed with the Head of Finance & Enterprise or CEO, which means balancing escalation and delivery support at events with office-based responsibilities.

This is a varied and fast-paced role providing support across several teams and to the Senior Team, and it will suit someone proactive and flexible with a can-do attitude, experienced and confident in venue management, high quality events delivery and customer service, and with experience of working across multiple strands of work, including short-term tasks and medium-term project work.

It will be important for the post holder to know when to ask for guidance or clarification, and when to use their initiative and good judgment. Excellent communication and problem solving skills, together with attention to detail, accuracy, self-sufficiency and confidence, will be essential.   

The Operations & Infrastructure Manager is a budget holder and line manager, and they report to the Head of Finance & Enterprise (Senior Team).

Application deadline: Wednesday 04 March 2026 – 10am

Interview dates:

First round: Wednesday 11 March 2026

Second round: Thursday 19 March 2026

Successful applicants will demonstrate a keen understanding of Bishopsgate Institute’s unique offer, and a passion for the work we do here.

We only accept direct applications, and we do not accept CVs. Please no agencies.

To apply, please download, complete and return your application form:

hradmin@bishopsgate.org.uk 

We value and celebrate diversity, and we welcome applications from under-represented communities in our sector, including Black, Asian, and Minority Ethnic communities, LGBTQ+, non-binary, neurodiverse and disabled candidates. We want to make sure we represent the society in which we work but recognise that the cultural sector still has much work to do in this area.

If you have any questions on our hiring process or inclusivity policies, please contact us via HRAdmin@bishopsgate.org.uk