Home Courses General Course Information

General Course Information

Location
Bishopsgate Institute
230 Bishopsgate
London EC2M 4QH
How to find us

Box Office
Tel: 020 7392 9200 or email
Box Office is open from: Monday to Friday 9.00 – 18.00. 

*The Institute is open for specific events on weekends. On those weekends, the Box Office team will be available to assist with in person and telephone enquiries.

Keep in touch
If you would like to be kept informed of future Bishopsgate Institute courses or events, you can subscribe to our
e-newsletter. Subscribe online

How to enrol
You can enrol in person, online, by post or by phone. We advise that you enrol early to avoid disappointment. 
More info 

Courses for adults
Our courses are for people aged 18 and over.

Course fees
All course fees are payable in full at the time of enrolment. Payment in two instalments is possible for any course that costs £80 or more. All fees must be paid in full before the start of the term. If you would like to enrol on a course that has already started, please contact the Box Office on 020 7392 9200. We are unable to offer pro rata rates for partial attendance.

We are pleased to offer reduced rates (25% discount) for the following groups:
  • Over 60s
  • Students – full-time students of UK institutions
  • Unwaged – Jobseeker’s Allowance recipients
  • Disabled – Personal Independence

More info

Gift vouchers

Bishopsgate Institute gift vouchers are a fantastic present for the enquiring person in your life. Vouchers can be redeemed against any of our courses or events. You can buy them at the Box Office, over the phone on 020 7392 9200 or online.More info

Refunds and transfers

You may request a refund or transfer up until 2 weeks before the beginning of your course, and a 10% administration fee will be charged. After this point refunds and transfers will only be granted at the discretion of the Institute and will be subject to the 10% administration fee (with the exception of language students switching between levels).

All requests must be placed in writing. All refund and transfer requests must be received in writing. Please write to the Box Office at Bishopsgate Institute, 230 Bishopsgate, London EC2M 4QH or email. Transfers are subject to availability and fee adjustments.We are unable to offer refunds to students who, for whatever reason, cannot attend the whole course.

Support us

We have been an independent charity for over 120 years. Please support us with a voluntary donation of £2 (or however much you would like to contribute) to enable more people to enjoy our courses through bursaries. See our website for further details. More info

Course and class cancellations

If enrolments fail to reach minimum numbers, we may need to cancel or reschedule a course. Courses will normally be cancelled one day before the first class, except for language courses where the first class may take place before a decision is made. A full refund will be made or a transfer allowed.

If a tutor is unable to teach a class, we will try to arrange a substitute. When this is not possible, we will reschedule classes at an alternative, convenient time. The replacement class will usually, where possible, be scheduled in the week following the end of the course. Refunds are not available for students unable to attend the rescheduled class. Should a class be cancelled for reasons beyond our control (e.g. flood, adverse weather conditions, security alert) we regret that no refunds will be given for the missed class.

Changing facilities

Changing rooms are located on the lower ground floor and include shower facilities and lockers. To ensure safety and security, you will need a code to enter the changing rooms. Please obtain this from the Box Office.

Our commitment to you

We strive to provide you with a useful,interesting and enjoyable course, delivered by a suitably qualified tutor in a welcoming environment. If you feel that we have not fulfilled your expectations or that we have compromised our policies, please contact us.

Compliments, comments and complaints procedures
We are keen to make improvements to future courses and would welcome and appreciate your input. At the end of each term you will have the opportunity to complete a Course Evaluation form. These forms remain anonymous and will be reviewed by the Institiute. You can also download a Compliments, Comments and Complaints form from our website or request a copy from our Box Office team.

If you wish to make a formal complaint, please download and complete the Formal Complaints form from our website, or write to us addressing your letter for the attention of the Chief Executive. We will acknowledge receipt of any complaint received in writing within ten working days.The Chief Executive or their delegate will investigate the complaint through the formal procedures as set out in the Institute’s Procedures for Investigating a Complaint.

Access

Bishopsgate Institute is committed to making its courses accessible and will make adjustments to meet the needs of individuals wherever possible. The library, Upper Hall, Great Hall and lower ground floor rooms are accessible for those with mobility difficulties.

We regret that we are unable to offer full access to the Brushfield Wing or Boardroom Suite. Please call the Insitute team on 020 7392 9200 or email if we can assist you in any way or to discuss any access requirements you may have.We may be able to relocate courses.

Health and safety

We take all matters of health and safety seriously. Every effort is made to make sure that all facilities and activities are safe. We will provide information about emergency procedures at the beginning of your first class. Bishopsgate Institute is a safe space and we are committed to ensuring all students, staff, tutors and visitors are not harassed, harmed or abused. Any persons found to be abusing, injuring or harassing others will be asked to leave and not return. We will report the matter to City of London Police. If they have been enrolled on a course, their fees will not be refunded. If you have any concerns, including if you think you have been harmed or abused by another student, tutor or member of staff, please inform your tutor or a member of the Institute.

Equal opportunities policy

We are committed to equal opportunities.We believe that all people should receive fair treatment and we oppose all forms of discrimination. To receive a copy of our equal opportunities policy, please contact the Box Office team on 020 7392 9200 or email. We recognise that we can only provide a high standard of service by listening to and acting upon comments made by our customers. Therefore, if you have any complaint regarding discriminatory behaviour, please contact us.

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